FAQ

Answers to common questions.

Overview

Please look here first, and contact us if you need more help.

How can I find out the price?

See the price list on each personal service page. Business services are quoted individually.

What's the difference between eSIM and a SIM card?

A SIM card is inserted in your phone. An eSIM is built in and set up online, on compatible devices.

Can I keep my phone number?

Yes, through number portability (MNP). Check the procedure with your current carrier first.

What do I need for ID verification?

Voice plans require an ID document such as a driver's license or My Number card.

Is fiber available everywhere?

It depends on your building and area. Request a coverage check.

Can I ask about dedicated lines?

Yes. Tell us your sites and purpose.

How do I cancel?

From your first enquiry to getting connected.

We verify your identity as required by law for contracts such as voice SIMs.

Not sure which plan fits? Get in touch.