This Privacy Policy governs the collection, use, and disclosure of personal information by [ISP Name] when you subscribe to our internet, TV, or phone services. By using our services, you consent to the practices described herein.
We adhere to data protection regulations including GDPR, CCPA, and PIPEDA. This policy outlines how we safeguard your network usage data, billing information, and device details.
For service delivery purposes, we collect necessary information including but not limited to: IP addresses, bandwidth usage, device MAC addresses, and service diagnostics data.
We collect three categories of information: • Account Information: Name, address, payment details, contact information • Service Usage Data: Bandwidth consumption, connection logs, browsing history metadata • Technical Information: Modem MAC addresses, router configurations, signal quality metrics
Personal information is used strictly for:
- Provisioning and maintaining internet/TV/phone services
- Network optimization and outage management
- Compliance with lawful data requests under CALEA and similar regulations
- Service-related communications (e.g., service interruptions, billing updates)
We disclose information only under specific circumstances: (a) to infrastructure partners for service delivery; (b) when legally compelled by court orders; (c) to protect network security and integrity.
We never sell customer browsing history or personal usage patterns. Aggregate anonymized data may be used for network capacity planning.
