General service terms
Terms that apply to all our communication services.
This English version is for reference. The Japanese version prevails.
Article 1. Scope
These terms apply to our communication services. Individual terms or service conditions take priority where they exist.
Article 2. Applications
Apply by the method we specify. A contract forms when we accept the application.
Article 3. ID verification
We may ask for ID documents as required by law or by our rules.
Article 4. Refusal
We may refuse an application if it contains false information, if charges are unpaid, or if service is technically difficult to provide.
Article 5. Charges
Charges, payment methods and due dates are set out in the service conditions or quotation provided when you apply.
Article 6. Changes to your details
Notify us promptly of changes to your name, address or contact details.
Article 7. Prohibited acts
Illegal acts, infringing others' rights and interfering with our equipment are prohibited. See the acceptable use policy.
Article 8. Suspension of service
We may suspend service for maintenance, work, faults, disasters or other unavoidable reasons.
Article 9. Suspension of use
We may suspend your use if charges are unpaid or these terms are breached.
Article 10. Cancellation
You may cancel by the method we specify. Conditions are set out in the service conditions.
Article 11. Limitation of liability
Our liability for damage caused by us is set out in the service conditions, to the extent permitted by law.
Article 12. Personal information
We handle your information under our privacy policy.
Article 13. Antisocial forces
You represent that you are not, and are not involved with, antisocial forces.
Article 14. Changes to these terms
We may change these terms under the Civil Code and will announce changes on this website.
Article 15. Governing law and court
Japanese law governs these terms. The Tokyo District Court has exclusive first-instance jurisdiction.
Established November 2, 2026
